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Shipping Policy

Thank you for visiting and shopping at www.jigsawpuzzle.com.  The following are the terms and conditions that constitute our Shipping/Return/Refund Policies.

Shipment processing time

We sell a made-to-order custom product.  All orders are produced and ready to ship within 7 business days of receiving your order.  If you need it sooner please contact us directly so that we can do our best to make arrangements.

Please note: The shipping method you select at checkout will be selected once your order is out of production.

Once your item is shipped, we unfortunately have no control over guarantees made by the carrier.  If a delay occurs we will be happy to help rectify the issue.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there is a significant delay in shipment of your order, we will contact you via email or telephone.

If you need your order expedited, we will do what we can to satisfy you the customer.

When your order goes out you will receive a shipment confirmation email with tracking number.  

Return/Refund Policy

All of the items in our store are custom made-to-order products:

Once the order is processed there are no refunds.  Within 30 days of placing your order; if your puzzle was made incorrectly or a mistake was made we will replace ASAP and rectify any issue.  

Please contact us with any questions or concerns at info@jigsawpuzzle.com.

Thank you!

 

Joslin Photo Puzzle Co.
Manufacturers of superb quality custom jigsaw puzzles since 1972
*Cardboard  *Wood  *Magnetic *Precut Heat Transfer Jigsaw Puzzles *Hi-Gloss Sublimation Puzzles
2311 Mill Pond Rd
Quakertown, PA 18951 USA
215.357.8346
www.jigsawpuzzle.com

 

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