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Frequently Asked Questions

How fast can I get my order?

Upon confirmation of your order, puzzles and gifts are shipped within 3-4 working days and receiving hours (Monday through Friday by 2 PM) of receipt. Please allow shipping time to and from us.If you require more expedited shipping, please note this in the comments section when checking out, and we will notify you of the additional charges.

How do I send my pictures for puzzles?

Upon completing payment for your order, you will be directed to a webpage to upload your photo files. We recommend the following guidelines: the image should be 200-300 dpi and in the .jpg or .gif format, no larger than 3mb. Be sure to include the correct number of photos-many templates require more than one photo.

Are JigsawPuzzle.COM original graphics and phrases copyrighted?

Yes. Your purchase price includes the right to use our products only for your personal enjoyment. Reproduction of any products for the purpose of sale or re-sale is considered copyright infringement and is specifically prohibited. All watermarked samples on our site, will, of course, not be on your order.

What is lamination?

All puzzles that are ordered with lamination are treated with a thin gloss plastic that is heated on the top surface of the photo. This protects the puzzle from fingerprints and abrasions, increases the strength and rigidity of the puzzle pieces, and enhances the color and contrast of the photos.

Do you accept credit cards?

Yes. We accept Visa, MasterCard, Discover, and American Express on our secure online ordering site.

Can I ship a puzzle to a different address?

Yes. When checking out, you will be given an option to ship to an address that is different than your billing address.

Can you create a custom template if I do not see one on your site?

Please go to the contact us page to request pricing and availability of any special order templates.

If I have other questions, where do I email?

Please click here to contact us. We will do our best to respond within 24-48 hours.
Where can I download Do-It-Yourself Puzzle Kit Instructions?
You may download the DIY Instructions HERE!

What is your refund/return policy?

We have been producing custom/special manufactured puzzles with the very best materials and manufacturing methods for over 30 years. All our custom/special manufactured puzzles are inspected for quality of workmanship. Customer's photo presented to us should be as clear as possible. It is the customer's responsibility to send clear photos. We do not do photo corrections of any kind. Due to the nature of our personalized business, where each product is Custom/special ordered, puzzles cannot be returned or refunded. ALL ORDERS ARE FINAL.

Regarding DO IT YOURSELF PUZZLE KITS, unless we erred, there will be a restocking charge of up to 20% and the customer will be responsible for the cost of shipping the puzzle kits back.

We DO NOT sell boxes or tins.

We DO manufacture the best quality jigsaw puzzle with full lamination to preserve colors for years to come. An organza bag for your broken up puzzle and a mini guide print of your image is also included. This is key when putting together our difficult styles!

Statistics as of January 1st, 2013